Internal/External sales process mapping & auditing

Do you want to assess your sales team? Take stock of what you've got versus what you want? Review the way you manage accounts?

From a "sense check" to formally assessing team members, including psychometric scoring if applicable, external help is often a good idea. This not only eases the burden on already busy managers, it helps to preserve relationships during "testing" times. Competition Shaken, Salesforce Stirred, you are licenced to sell - click for article

Is your challenge as much about processes as it is about people?

When Goldfish launched their new customer service team they did not want to replicate the frustrations and limitations of previous call centres.

Members of our team augmented the Goldfish crew to map out every known call and enquiry possibility, providing staff with processes and accurate information to impart, in context with questions and circumstances.

Covering legally required wording and selling while upholding responsibilities takes a fine balance.

Fortunately members of our team had experienced this through the establishment and development of Kwik-Fit Insurance Services centre in Lanarkshire.

Achieving "one call service completions" and meeting compliance requirements is critical in more industries than ever before. Red tape needn't kill sales yet shorter calls need not mean shortfalls in standards.

Upholding ethical sales standards is good for long term business.